Last month on our podcast we had a roundtable conversation about Adobes new subscription model and it turns out that Adobe was listening. We got the chance to speak with Terry Hemphill a Senior Product Marketing Manager at Adobe. He heard our Conversation and approached us with the intent to speak with us about some of the confusion and concern regarding Creative Cloud. At first we were a little skeptical about speaking with a representative from Adobe. We were afraid that it might just be a long pitch for their products but we found Terry to be very open and honest with his answers. Before we spoke with Terry we put out a request for questions that, if you had the chance, would want to ask Adobe about creative cloud and we got a lot of great responses. Here are a few of the questions we asked him. Thanks for your input;
Why ONLY the subscription model rather than allowing for a perpetual license?
Why is the cloud subscription model better for me as a customer and as an illustrator?
What would you suggest young freelance artists or students do if they cannot afford to pay a monthly fee?
If you sign a one-year contract with Adobe and have to end it early what is the penalty?
If your customers are paying you month to month what incentive is there for you to upgrade your products competitively?
Has the outcry from the community at all affected Adobe’s plans for Creative Cloud?
We certainly got to ask him a lot more but those are just a handful of the questions we asked. Give a listen to the whole conversation to hear everything we talked about.
Well, we were contacted by Adobe and it looks like we’ll be getting the opportunity to interview one of their reps. We’ll be asking the questions you’ve wanted answers to. So we are soliciting that our readers send us the questions they would like us to ask during this interview. We’ll choose a selection of questions to use from your submissions. All questions submitted are not guaranteed to be asked during the interview.
Feel free to post your questions in the comments or send us an email. Also let us know if it’s ok for us to use your name when we ask the question.
The interview will hopefully be the next podcast we post. The deadline for question submission is this coming Wednesday, June 26. 2013.
Thanks so much and we look forward to reviewing your submitted questions!
-Norm and Wilson
PLEASE NOTE: Please check the Adobe FAQ page for answers to your questions that may already be answered.
We don’t want to ask too many questions that the answers to which are already available online.
Adobe, why did you hide the upgrade page for Creative Suite 6?
Ever since Adobe decided to switch their software to the Creative Cloud I have been looking to upgrade to CS6. Normally what I do with Adobe software is buy a version, wait 3 or 4 years then upgrade again. I’m sure people like me were one of the reasons they switched their model. I’m assuming this because those who don’t upgrade as often get hit with higher fees when they switch to Creative Cloud (introductory offers are only available to CS3 users and above). Personally I want to upgrade to CS6 and let Adobe work out the kinks with their cloud service and I’ll see them in a few years. Right now I’m using Creative Suite 4 and figured since they are getting rid of the traditional software model I should upgrade now and try to hold out for my standard amount of time. But it turns out that upgrading isn’t the easiest thing to do anymore on Adobe’s website. The first thing I did was went to their website and click “buy”. Thinking that this would take me to a page where I could upgrade my software. It did not. Adobe had changed all the links to take you straight to the Creative Cloud service. Well after a few hours of looking around and getting frustrated I decided to just ask Adobe where they had move this page too. The nice Adobe customer service representative sent me a link to where I could upgrade my software. Since it wasn’t the easiest thing to find I thought I would share the link with you. This link will take you to a page where you can upgrade your Adobe software. Once on the CS6 purchase page you will see the different software offerings and a price. To upgrade you have to click the buy button and then a drop-down will appear where you have to select “upgrade” then the price will adjust.
Hopefully this will save some people a few hours of their precious time.
There has been a lot of fire out there about Adobe changing their upgrade policy and some users feeling like Adobe is taking advantage of their monopoly on the design application market. So I thought I would go through and find a few alternatives to Adobe applications. I’m not saying that any of these are better than Adobe’s offerings I just wanted to put out a list of a few alternatives. I’m only going to focus on the major design (No web apps) applications like Photoshop, Illustrator and Indesign. There are tons of alternatives out there but I decided to focus on a handful from each category. I did not have time to go through and write a description for each piece of software but I did grab their marketing description from their website to give you an idea of what the application is advertised to do. I personally work on a Mac, having that in mind I tried to find applications for all platforms not just focusing on my side of the computer world. I have not used all of the software, but I did go through and make sure that it was reviewed well and generally excepted to be a good product.
The price range on the software I’ve selected runs the gamut. Some are expensive, some are reasonable, some are free and most come with trial versions so the barrier to giving it a shot is only the time you have to invest.
So try these applications and decide whether any of this software will work in your creative process.
GIMP is a freely distributed program for such tasks as photo retouching, image composition and image authoring. It can be used as a simple paint program, an expert quality photo retouching program, an online batch processing system, a mass production image renderer, an image format converter, and more.
Acorn is a photo editor built for the rest of us. With a simple interface and tools for adding everything from text, shapes, and effects, you can make the perfect picture in seconds and minutes, not hours and days.
A simple but lovely natural media painting and sketching program. Art oriented, but capable of loading/saving photoshop files. A very cheap alternative to Painter, with a stripped down, elegant interface.
Corel Painter is a raster-based digital art application created to simulate as accurately as possible the appearance and behavior of traditional media associated with drawing, painting, and printmaking. It is intended to be used in real-time by professional digital artists as a functional creative tool.
Today I was researching software deals and came across this article about Adobe changing their upgrade policy. I thought some people might want to take a nice long look at upgrading to Adobe Creative Suite 6 (CS6) at this point due to this new information. If you’re a CS4 or CS3 user you will only be able to upgrade to CS6 until the end of the year due to Adobe changing their upgrade policies. Previously consumers could wait up to three versions to make their upgrade, but now Adobe is changing the way users can upgrade. Here’s the note from Adobe about their new upgrade policy.
“Special upgrade offer for CS3 and CS4 customers. Take advantage of our special introductory upgrade pricing on Creative Suite 6 for customers who own CS3 and CS4 individual products and suite editions. This temporary upgrade offer is valid through December 31, 2012. After that date, only customers who own CS5 or CS5.5 products will qualify for upgrade pricing to CS6.”
So what this means is if you own CS3 or CS4 you should upgrade now or be forced to pay full price at the start of 2013 if you want to update your software. This is pretty sad to me as a consumer of Adobe’s products. I’m still using CS4 and usually wait 2 or 3 revisions before upgrading. Now Adobe will be forcing its consumers to upgrade only one version earlier. From what I have been able to ascertain Adobe is making this change because they are now spreading out their release schedule from an 18 months to a two year schedule. Don’t forget CS5 and CS5.5 users you will need to upgrade to CS6 if you want to be able to eventually qualify to upgrade for CS7. This is really starting to get confusing so I’ll end with a link to their upgrades page if anyone wants to take action.